This post takes the form of a diary entry from a frustrated webmaster, light-heartedly looking at what can happen when things go even a little wrong.
It is unfortunate that with the websites I am currently managing at the moment, I have little in the way of motivation. Don’t get me wrong, I love my job and what I do, however a lot of my current clients have very frustrating websites.
The reason for this is that I am currently working closely with a number of start-up businesses, which means they have not really placed as much financial resource into their web hosting as they should have done. The result? I wake up every morning to find there have often been tens of problems overnight, and I am now stuck trying to fix them.
24 Hour Non-Coverage
What really irritates me is that I forewarned all my clients about this problem. I even told them to stay away from a particular domain host provider, however they must have thought I had a vendetta against them or something, because they didn’t listen.
Anyway, my first action is often to always contact the domain host to find out what is going on. This is where I learn about the joys of 24-hour service. Perhaps it should be called “24-hour service if someone happens to be sat at a computer waiting for an email.” There are fewer things more annoying when you cannot get through via a phone call or receive a response via email, but as soon as you leave a tweet naming and shaming said host they are quick to sort everything out!
All of this, as you can imagine, puts immense pressure on my shoulders, especially from my clients who want me to provide all the answers, only they want them in longer format than the 140 characters I may have been lucky enough to receive!
A Hard Life
You see, being a webmaster is basically a hiding to nothing. If a site performs great then I’m doing my job, if something goes wrong with the hosting, then I’m the one who has to deal with it, despite advising my client that this would happen!
The real tragedy for the clients I work with is that they will never change their web hosting service, but to save money they will end up discarding me and hiring someone else at a lower rate! If only they would change their web hosting solution, I could do my job much easier and they would see their profits rocket!
They never listen, though. Perhaps this explains why I am a frustrated webmaster, and not a business development executive.